Terms and Conditions

Overview

ChatCBT provides a platform connecting users with private therapists. While we take care in maintaining the directory and operating an initial vetting procedure, ChatCBT is not responsible for the accuracy of information provided by listed professionals. Users are advised to independently verify a therapist's credentials, insurance, and qualifications before commencing any sessions. All content on this website is intended for personal use only and may not be redistributed.

Terms for Users

Verification of Professionals

ChatCBT operates as a listing service. It is the user's responsibility to verify the qualifications, professional body memberships, and insurance of any therapist contacted through this platform. ChatCBT does not guarantee the accuracy of information provided by listed professionals.

Limitation of Liability

ChatCBT acts solely as a directory and accepts no liability for the services provided by any therapist listed on the platform.

Usage Restrictions

This website is for personal, non-commercial use only. Users are prohibited from selling, trading, or redistributing any information obtained from ChatCBT, including for the purpose of building databases or compiling contact lists.

Privacy and Sensitive Data

Users should not submit sensitive personal information or criminal record data through general contact forms on this website.

Complaints and Disputes

ChatCBT provides a platform for finding therapists but does not mediate or manage disputes between clients and therapists.

Terms for Listed Therapists

Content Ownership

Any content submitted to ChatCBT — including text, graphics, and videos — becomes the property of ChatCBT and may be edited or removed at our discretion.

Accuracy of Information

Listed therapists are responsible for ensuring that their profiles and all associated information remain accurate, up to date, and professional at all times.

Compliance

All profiles must comply with ChatCBT's guidelines regarding claims and advertising standards.

Website Terms of Use

Please read the following terms and conditions carefully before using this website. Pay particular attention to Section 10 (Limitation of Liability).

1. About These Terms of Use

1.1. These terms of use, together with the documents referred to in Section 2 below, form the terms and conditions governing your use of chatcbt.online (our site), whether as a registered user or a visitor.

1.2. Please read these terms of use carefully before using our site. We recommend that you save or print a copy for future reference.

1.3. By using our site, you confirm that you accept these terms of use and agree to comply with them.

1.4. If you do not agree to these terms of use, you must not use our site.

2. Related Documents

These terms of use should be read in conjunction with the following documents, which also apply to your use of our site:

• Our Cookies Policy, which sets out information about the cookies used on our site.
• Our Privacy Notice, which explains how we process your personal information.
• Our Acceptable Use Policy (set out below), which governs how you may use our site and the content you may post to it.
• Our Directory Subscriber Terms and Conditions, which set out the terms of the contract between ChatCBT and counsellors or therapists registered on our site (subscribers).

3. About Us

Our site at chatcbt.online is owned and operated by Marie Belsten (T/A ChatCBT).

4. Changes to These Terms

4.1. We reserve the right to amend these terms of use at any time.

4.2. Please review these terms of use periodically to ensure you are aware of any changes. Any amendments are binding on you from the point they are published.

5. Changes to Our Site

5.1. We may update our site and change its content at any time. Content on our site may be out of date at any given time, and we are under no obligation to update it.

5.2. We do not guarantee that our site, or any content on it, will be complete or accurate.

6. Accessing Our Site

6.1. The information on our site is made available free of charge.

6.2. We do not guarantee that our site, or any content on it, will be continuously available or uninterrupted. We may suspend, withdraw, discontinue, or change all or any part of our site without notice. We accept no liability to you if our site is unavailable for any reason.

6.3. You are responsible for making all arrangements necessary to access our site.

6.4. You are also responsible for ensuring that anyone who accesses our site through your internet connection is aware of, and complies with, these terms of use and the documents listed in Section 2.

7. Your Account and Password

7.1. If you are provided with, or choose, a user identification code, password, or any other security credentials, you must keep that information confidential. You must not disclose it to any third party.

7.2. We reserve the right to disable any user identification code or password at any time if, in our reasonable opinion, you have failed to comply with these terms of use.

7.3. If you know or suspect that anyone other than you has obtained your user identification code or password, you must notify us as soon as reasonably possible by emailing info@chatcbt.online

8. Intellectual Property Rights

8.1. We own or hold a licence for all intellectual property rights in our site and its content. All such content is protected by copyright laws and international treaties.

8.2. You may print one copy of, and download extracts from, any page on our site for your personal use, and you may draw the attention of others within your organisation to content on our site.

8.3. You must not alter any printed or digital copies of content you have printed or downloaded, and you must not use any illustrations, photographs, video or audio sequences, or graphics separately from any accompanying text.

8.4. You must always acknowledge ChatCBT (and any identified contributors) as the author of content on our site.

8.5. You must not use any content on our site for commercial purposes without first obtaining a licence from us or the relevant rights holder.

8.6. If you print, copy, or download any part of our site in breach of these terms of use, your right to use our site will cease immediately and you must return or destroy (as we direct) any copies you have made.

9. Disclaimer — Not Professional Advice

9.1. The content on our site is provided for general information purposes only. It does not constitute professional advice and should not be relied upon as such. You must obtain appropriate professional or specialist advice before taking, or refraining from taking, any action based on the content of our site.

9.2. While we make reasonable efforts to keep the information on our site current, we do not warrant that the content is accurate, complete, or up to date.

10. Limitation of Liability

10.1. Nothing in these terms of use excludes or limits our liability for death or personal injury arising from our negligence, fraudulent misrepresentation, or any other liability that cannot be excluded or limited under English law.

10.2. To the fullest extent permitted by law, we exclude all representations, warranties, conditions, and implied terms (including but not limited to those appearing on websites, in marketing materials, advertisements, brochures, and communications) that may apply to our site or any content on it and are not expressly set out in these terms.

10.3. We accept no liability to any user for any loss or damage, whether foreseeable or otherwise, arising in connection with:

• your use of, or inability to use, our site; or
• your reliance on any content on our site.

10.4. If you are a business user, we shall not be liable for:

• loss of profits, sales, business, or revenue;
• business interruption;
• loss of anticipated savings;
• loss of business opportunity, goodwill, or reputation; or
• any indirect or consequential loss or damage.

10.5. You agree not to use our site for any commercial or business purposes, and we accept no liability for any loss of profit, loss of business, business interruption, or loss of business opportunity.

10.6. We shall not be liable for any loss or damage caused by a virus, hacking, or other technologically harmful event or material that may infect your computer equipment, programs, or other material as a result of your use of our site, downloading content from it, or following links to other websites.

10.7. We are not responsible for the content of any websites linked from our site. We do not endorse any linked websites and accept no liability for any loss or damage that may arise from your use of them.

10.8. Unless otherwise stated in these terms of use, our total aggregate liability to you, howsoever arising and for any reason, shall be limited to £100.

10.9. Different limitations of liability may apply to services we provide to you directly. Those limitations will be set out in the relevant terms and conditions of supply, copies of which are available on request by emailing info@chatcbt.online

11. Uploading Content to Our Site

11.1. When using any feature that allows you to contribute or upload content to our site, or contact other users, you must comply with the content standards set out in our Acceptable Use Policy, details of which are contained within this document.

11.2. You will be liable to us for, and must indemnify us against, any loss or damage we suffer as a result of any failure to comply.

11.3. Any content you upload to our site will be treated as non-confidential and non-proprietary. We reserve the right to use, copy, distribute, and publish that content for any purpose.

11.4. We reserve the right to disclose your identity to any third party who claims that content posted or uploaded by you infringes their intellectual property rights or right to privacy.

11.5. We are not responsible, nor liable to any third party, for content posted by you or any other user of our site.

11.6. We reserve the right to remove any content you post on our site if, in our opinion, it does not meet the content standards set out in our Acceptable Use Policy.

11.7. The views expressed by other users on our site do not represent the views or values of ChatCBT.

12. Viruses

12.1. We do not guarantee that our site will be secure or free from viruses.

12.2. You are responsible for ensuring that your information technology systems are configured appropriately to access our site. You should use your own virus protection software.

12.3. You must not misuse our site by knowingly introducing viruses, trojans, worms, logic bombs, time bombs, or other material that is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site, the server on which it is hosted, or any server, computer, or database connected to our site. You must not attack our site with a denial-of-service (DoS) attack or any similar attack. Any breach of this clause constitutes a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and disclose your identity to them. In the event of such a breach, your right to use our site will cease immediately.

13. Linking to Our Site

13.1. You may link to our site provided the link is fair, lawful, and does not damage or take advantage of our reputation.

13.2. You must not establish a link to our site without our prior written permission, which we may withdraw at any time without notice. To request permission, please email info@chatcbt.online

13.3. Any link must not suggest any form of association, approval, or endorsement by ChatCBT where none exists. You will only be considered associated with, approved, or endorsed by ChatCBT if we have confirmed this to you in writing.

13.4. Our site must not be framed (displayed as part of another web page or browser window) on any other site.

13.5. Any website linking to our site must comply with the content standards set out in our Acceptable Use Policy.

13.6. For any other use of content on our site, please contact info@chatcbt.online

14. Third-Party Links and Resources

14.1. Where our site contains links to other sites and resources provided by third parties, those links are provided for informational purposes only.

14.2. We have no control over the content of linked sites or resources and accept no responsibility for them.

15. Governing Law

These terms of use, their subject matter, and their formation are governed by English law. You agree that any legal dispute between you and ChatCBT will be subject to the exclusive jurisdiction of the courts of England.

16. Subscribers

By subscribing to our site, you confirm that you accept our Subscriber Terms and Conditions and agree to comply with them. This does not limit your obligation to comply with these terms of use or any document referred to in Section 2.

17. Contact Us

To contact us, please email info@chatcbt.online

Acceptable Use Policy

This acceptable use policy governs how you may use chatcbt.online (our site). It applies to all visitors and users of our site, including subscribers (counsellors and therapists registered on our site).

By using our site, you accept and agree to comply with this acceptable use policy, which applies in addition to our Website Terms of Use.

Our site at chatcbt.online is owned and operated by Marie Belsten (T/A ChatCBT).

Prohibited Uses

You must not use our site in any of the following ways:

• In any way that breaches any applicable local, national, or international law or regulation.
• In any way that is, or is intended to be, unlawful or fraudulent, or that has any unlawful or fraudulent purpose or effect.
• In any way that harms, or could harm, minors (persons under the age of 18).
• To send, knowingly receive, upload, download, use, or re-use any material that does not comply with our content standards.
• To transmit, or facilitate the transmission of, any unsolicited or unauthorised advertising or promotional material (spam).
• To knowingly transmit or upload any data or material containing viruses, trojans, worms, logic bombs, time bombs, keystroke loggers, spyware, adware, or any other harmful programs or code designed to impair the operation or functionality of any computer software or hardware.

In addition, you must not:

• Reproduce, copy, or resell any part of our site in breach of our Website Terms of Use.
• Interfere with, damage, or disrupt any part of our site, any equipment or network on which our site is hosted, any software used to deliver our site, or any equipment, network, or software owned or used by any third party — unless you have all necessary permissions to do so.

Interactive Services

We may from time to time provide interactive services on our site, including forums and discussion boards. Where we provide any interactive service, we will provide clear information about the nature of the service, whether it is moderated, and the form of moderation used (including whether moderation is human or automated).

We will endeavour to assess any potential risks to users (particularly children) arising from the use of any interactive service, and will determine whether moderation is appropriate in each case, and if so, what form it should take. However, we are under no obligation to moderate any interactive service we provide, and we accept no liability for any loss or damage arising from use of an interactive service in a manner that does not comply with our content standards, whether or not the service is moderated.

Minors may only use our interactive services with the consent of a parent or guardian. We advise parents who permit their children to use an interactive service to discuss online safety with them, as moderation is not infallible. Minors using any interactive service should be made aware of the potential risks involved.

Where we do moderate an interactive service, we will normally provide a means of contacting the moderator should any concern or difficulty arise.

Content Standards

The following content standards apply to all material you contribute to our site (contributions) and to any interactive services associated with it. These standards apply to every part of any contribution.

Contributions must:

• Be accurate, where they state facts.
• Be genuinely held, where they state opinions.
• Comply with all applicable laws in the United Kingdom and in any country from which the contribution was created or posted.

Contributions must not:

• Contain any material that is defamatory of any person.
• Contain any material that is obscene, offensive, hateful, or inflammatory.
• Promote sexually explicit material.
• Promote violence.
• Promote discrimination based on race, sex, gender, religion, nationality, disability, sexual orientation, or age.
• Infringe any copyright, database right, or trademark of any other person.
• Be likely to deceive any person.
• Breach any legal duty owed to a third party, such as a contractual duty or a duty of confidence.
• Promote any illegal activity.
• Be threatening, abusive, or invasive of another person's privacy, or cause needless anxiety, annoyance, or inconvenience.
• Be likely to harass, upset, embarrass, alarm, or annoy any other person.
• Be used to impersonate any person, misrepresent your identity, or misrepresent any affiliation with another person.
• Give the impression that the contribution originates from ChatCBT, if that is not the case.
• Advocate, promote, or assist any unlawful act, such as copyright infringement or computer misuse.

Suspension and Termination

If we determine that your use of our site does not comply with this acceptable use policy, we may take whatever action we consider appropriate.

Non-compliance with this policy constitutes a breach of our Website Terms of Use, which may result in us taking any or all of the following actions:

• Immediately suspending or permanently withdrawing your right to use our site, without notice.
• Immediately removing any material or contribution you have posted or uploaded to our site, without notice.
• Issuing a formal warning.
• Recovering all costs (including but not limited to reasonable administrative and legal costs) arising from your breach.
• Taking legal proceedings against you.
• Disclosing information to law enforcement authorities as reasonably required.
• Taking any other action we deem necessary.

We accept no liability for any action taken in response to non-compliance with this acceptable use policy, and we reserve the right to take any lawful action we consider appropriate.

Changes to This Acceptable Use Policy

We reserve the right to amend this acceptable use policy at any time. Please review this page periodically, as any amendments are legally binding on you. Certain provisions of this policy may be superseded by conditions or notices published elsewhere on our site.

Directory Information Disclaimer

1. We have taken care in creating and operating the ChatCBT therapist directory and aim to present and maintain accurate, up-to-date information. However, errors may occasionally occur. We accept no liability for any loss, damage, or inconvenience caused as a result of any error in the directory. If you believe any information is incorrect or inappropriate, please email info@chatcbt.online
2. You acknowledge that the directory is an online listing of counsellors and therapists registered on our site (subscribers). Subscriber details (subscriber information) are provided by the subscriber and published for public access. ChatCBT does not certify, recommend, endorse, approve, or refer you to any subscriber, their services, or the information (including qualifications) they have provided.
3. We will take all reasonably practicable steps to ensure that subscriber information is accurate. However, subscribers are solely responsible for the accuracy of their own information, and we accept no liability in this regard. We shall not be liable to you for any loss or damage (whether foreseeable or otherwise) arising from your reliance on any subscriber information. We shall not be liable for any advice, counselling, or therapy provided by a subscriber, nor for any action you take as a result of that advice or support.
4. It is your responsibility to verify subscriber information before relying upon it.
5. We are not responsible for the content of any external websites accessed via links on our site.
6. The information displayed on our site constitutes a directory for informational purposes only. It is not intended to replace medical advice or the advice of any other healthcare professional. We accept no liability for any diagnoses or clinical decisions made by subscribers.
7. You agree that you will not sell, trade, or redistribute any materials on our site, or redistribute subscriber information in any way or for any purpose — including compiling databases, lists, directories, or providing commercial information to any third party.
8. You agree that our site is for personal use only by individuals seeking the services of a listed subscriber. You must not use our site for commercial purposes, including contacting subscribers to promote your own goods or services.
9. Any telephone numbers listed on our site may be recorded for security purposes.

For full details, please also refer to our Privacy Notice and Cookies Policy.